FAQs – Frequently Asked Questions
Can I order an out of stock item?
Yes! If the item is out of stock, please email us at firstname.lastname@example.org and tell us the product and quantity you would like to order.
Do you have a catalogue?
Yes, we do have a catalogue in PDF format, with all our wines. If you want to receive it, please email us at email@example.com and we will send it to you.
Do your prices include VAT?
No, all of our prices exclude VAT of 7%. It will automatically be calculated in the Checkout page.
How can I contact you?
Please visit our Contact Us page for our contacts. Phone, email, Line, Facebook: we got them all!
We reply both in English and Thai in less than 2 hours (during working days)!
Do I have to order online?
No, you can give us a call or send us a text on Line. The eShop is the quickest and most secure way to place your order, but if you have some questions or special needs, do not hesitate to contact us!
Is every product you sell in stock?
We only include in our eCommerce the products we can delivery to you in no more than 1-3 working days. If you are looking for something different from what we have on our eShop, contact us and we will find the perfect choice for your needs.
How long does delivery take? How much does it cost?
Generally it takes between 1 and 3 working days to deliver our products. The delivery cost ranges between 250-450 THB, but it’s free for purchases over 3,000 THB
Where do you deliver to?
We deliver in Bangkok Metropolitan Area. We arrange also deliveries outside Bangkok but better to contact us to arrange them.
Can you prepare a gift package?
Our packaging is ready for a gift! Contact us if you want to prepare a special package.
WE ARE UNCORKING THE NEW FAQs, BETWEEN ONE GLASS OF WINE AND THE OTHER.
GIVE US SOME MORE TIME.